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Our obligation to you

Saints Trade Services Pty Ltd T/As Saints Electrical ACN 666 511 397 (“Saints Electrical”, “Us”, “we”, “Our”) is committed to ensuring our customers are happy with the products and services we provide.

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Refund Policy

At Saints Electrical, we strive to ensure utmost satisfaction with our services. If you are not entirely satisfied with your purchase, we're here to help.

Refund Eligibility

  1. Services Rendered: Refunds will be considered for services that have not been rendered or completed.

  2. Quality Concerns: If the service provided does not meet the standards agreed upon or is deemed unsatisfactory, a refund may be issued.

Refund Procedure

  1. Contact Us: To initiate a refund request, please contact us via phone or email within [number of days] days of the service delivery.

  2. Proof of Purchase: Kindly provide proof of purchase and details regarding the concerns you have with the service.

  3. Evaluation: Our team will review your request and assess the situation to determine eligibility for a refund.

  4. Refund Process: Once approved, refunds will be processed within [number of days] days through the original method of payment.

Non-Refundable Services

  1. Completed Services: Services that have been completed and deemed satisfactory according to the agreed-upon standards.

  2. Customized Services: Any service tailored or customized to specific client requirements that have been fulfilled.

  3. Emergency Services: Services rendered in emergency situations where immediate action was requested and carried out.

Cancellation Policy

  1. Cancellation Fees: A cancellation fee may apply if a service is canceled after a specific point in the scheduling process. This fee will be communicated prior to the commencement of the service.

  2. Cancellation Window: Cancellations made within [number of days] days of the scheduled service may be subject to a cancellation fee.

Contact Information

For any questions about our refund policy or to initiate a refund request, please contact us at:

Saints Electrical
0407 738 457
service@saintselectrical.com.au

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